We ship within the Contiguous United States.
For orders with multiple products we encourage you to call us directly for more favorable shipping rates at 413-433-5399.
We guarantee that the product will arrive in good condition. All Luxor products have a Luxor Lifetime Warranty. Free shipping on all Drive Medical products.
Discount Medical Depot charges shipping rates according the UPS rate schedule. We reserve the right to use the postal carrier of our choice which may include UPS, USPS or FedEx. Shipping and handling costs are included in the postage rate charged to the customer at the time of purchase.
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Orders may be cancelled within 72 hours except where the order has already shipped.
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Custom orders are non-cancelable.
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For items that are returnable, returns must be made within 7 days of receipt. Returned items must be in original cartons and in new condition.
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Merchandise returns will not be accepted without prior return authorization from Discount Medical Depot. Please contact us.
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Returns are subject to a 25% restocking charge.
WE ACCEPT VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, CHECKS, PURCHASE ORDERS and PAYPAL.
Our Luxor products have a Luxor Lifetime Warranty
Luxor warrants its products to be free from defects in material and workmanship. In discharge of the limited warranty, Luxor agrees to repair or replace with reasonable promptness any product or part which is returned to Luxor. This limited warranty assumes proper care and normal use by the operator. The foregoing limited warranty is exclusive and Luxor assumes no liability for transportation, or for general, special or consequential damages of any kind, which may be sustained by buyer as a result of the installation or use of the products furnished by Luxor.
Our Drive Medical products have a Drive Medical Warranty
Return Policy. Return Merchandise Policy: Permission for any returned merchandise must be secured from our return department. You must e-mail the refund request to sales@discountmedicaldepot.com at which time the return authorization number with return instructions will be sent to you. Orders may be cancelled within 72 hours except where the order has already shipped. Custom orders are non-cancelable. For items that are returnable, returns must be made within 7 days of receipt. Returned items must be in original cartons and in new condition. Merchandise returns will not be accepted without prior return authorization. Returns are subject to a 25% restocking charge. Return shipping charges are your responsibility and are not reimbursable. COD returns will be refused. DiscountMedicalDepot.com reserves the right to refuse merchandise returned in a damaged or obviously used condition.
